We are currently experiencing longer than average hold times due to the 3G shutdown and other factors. Thank you for your patience while we assist other customers.

Network Status

Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.

For any further information or support call us on 1300 566 673.

Incident Details

Back to Network Status

#5326: Unplanned Outage | NBN| THORNBURY,VIC

Started:

06/11/2024 12:00am

Estimated Resolution:

07/11/2024 9:45am

Type:

unscheduled

Posted: 2024-11-06 09:21:54

We wish to advise that there is currently an unplanned outage for NBN services in the suburb of THORNBURY and its surrounds.

Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.

Again, our apologies for any inconvenience and this notification will be updated to our network status page.

Posted: 2024-11-06 12:12:18

We wish to advise that the remote troubleshooting indicates a planned local power outage is affecting the nbn network causing a loss of service to customers. nbn is monitoring the situation and once the power is restored will test alarms and perform health checks on the network to confirm stability. nbn recommends customers perform a reset of their modem and in-home equipment once the power is restored to their area if further issues are experienced.

Posted: 2024-11-07 09:24:22

We wish to advise that this outage has now been listed as resolved.

Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.

Our apologies for any inconvenience.