Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#5291: Unplanned Outage | NBN | Worongary
Started:
05/11/2024 9:45am
Estimated Resolution:
06/11/2024 1:30pm
Type:
unscheduled
Posted: 2024-11-05 10:07:54
We wish to advise that there is currently an unplanned outage for NBN services in the suburb of Worongary and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page.
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page.
Posted: 2024-11-05 10:08:27
We wish to advise that the nbn is investigating an alarm to the splitter. If services are unable to be restored remotely, a field technician will be dispatched to the site.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2024-11-05 10:34:24
We wish to advise that a local power outage is impacting the nbn network causing a loss of service to customers. nbn is monitoring the situation and once the power is restored will test alarms and perform health checks on the network to confirm stability.
Please contact the local power provider for more information including the Estimated Time to Restore (ETR).
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Please contact the local power provider for more information including the Estimated Time to Restore (ETR).
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2024-11-06 09:26:15
We wish to advise that the field Services have arrived on-site to investigate why equipment has not restored after a power outage. Further updates once available.
Posted: 2024-11-06 10:41:02
We wish to advise that the nbn can confirm an assigned field technician is now on-site, with an electrician, to investigate an issue with a Power Supply Unit and a Line Power Inserter. Further updates will be communicated as progress reports from the field are received.
Posted: 2024-11-06 12:16:43
We wish to advise that the technician identified a burnt seizure screw on the backplane and will be replacing it.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2024-11-06 13:16:25
We wish to advise that this outage has now been listed as resolved.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.
Our apologies for any inconvenience.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.
Our apologies for any inconvenience.