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We are currently experiencing longer than average hold times due to the 3G shutdown and other factors. Thank you for your patience while we assist other customers.

Network Status

Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.

For any further information or support call us on 1300 566 673.

Incident Details

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#4516: Unplanned Outage | NBN | Coomealla, NSW
Started:
17/10/2024 11:30am
Estimated Resolution:
No ETR
Type:
unscheduled
Posted: 2024-10-17 11:25:58
Moose wishes to advise that there is currently an unplanned outage for NBN services in the suburb of Coomealla and its surrounds.

Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.

Again, our apologies for any inconvenience and this notification will be updated to our network status page: https://status.moosemobile.com.au/
Posted: 2024-10-17 11:45:22
Moose wishes to advise that the nbn is investigating a loss of connectivity to the fixed wireless node. If services are unable to be restored remotely, a field technician will be dispatched to the site.
Posted: 2024-10-17 17:09:18
Moose wishes to advise that the nbn recently resolved an unplanned outage in your area. Resetting your home modem may optimise your nbn connection, otherwise reach out to your service provider if you are still experiencing issues. Again, our apologies for any inconvenience and this notification will be updated to our network status page: https://status.moosemobile.com.au/