Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#18940: Unplanned Outage - NBN - Hamilton, VIC
Started:
02/09/2025 12:22pm
Estimated Resolution:
03/09/2025 7:30pm
Type:
unscheduled
Posted: 2025-09-02 12:59:56
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-09-02 14:41:27
Field Services have been engaged, and the assigned technician has provided an ETA of 19:00. Further updates will be shared as additional information becomes available from the field.
Posted: 2025-09-02 18:36:41
The estimated service restoration is now 2025-09-02 09:30:00
Posted: 2025-09-02 18:36:43
The field technician has revised the estimated arrival time to 02/09/2025 by 19:30
Posted: 2025-09-02 19:12:04
A technician has arrived on-site and is scoping the works required to restore services. Further updates if works will take additional customers offline, or if additional assistance (such as civil crews etc) is required.
Posted: 2025-09-02 20:22:40
The estimated service restoration is now 2025-09-02 13:30:00
Posted: 2025-09-02 22:13:29
The estimated service restoration is now 2025-09-03 09:30:00
Posted: 2025-09-03 06:29:48
The technician who attended yesterday advises the lead cable is damaged and is directly buried. Digging works are required. A Before You Dig (BYD) permit has been requested. The technician will return this morning at 09:00 pending the BYD approval.
Posted: 2025-09-03 09:27:05
The technician has returned to site this morning and confirmed cable damage. An interim fix has been identified utilising 70m of cable and restoration works are in progress.