Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#18895: Unplanned Outage - NBN - LOTA,QLD-4179
Started:
02/09/2025 8:27am
Estimated Resolution:
03/09/2025 7:40am
Type:
unscheduled
Posted: 2025-09-02 08:36:32
NBN is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway, and we will advise once the outage is resolved.
Posted: 2025-09-02 14:36:21
Troubleshooting indicates a local power outage is affecting the nbn network causing a loss of service to customers. nbn is monitoring the situation and once the power is restored will test alarms and perform health checks on the network to confirm stability. nbn recommends customers perform a reset of their modem and in-home equipment once the power is restored to their area if further issues are experienced.
Posted: 2025-09-02 18:16:30
The field technician is estimated to arrive to the impacted site by 02/09/2025 by 22:30
Posted: 2025-09-02 19:52:21
The estimated service restoration is now 2025-09-02 19:30:00
Posted: 2025-09-02 19:52:22
A technician has arrived on-site and is scoping the works required to restore services. Further updates if works will take additional customers offline, or if additional assistance (such as civil crews etc) is required.
Posted: 2025-09-02 20:42:45
The estimated service restoration is now 2025-09-02 22:30:00
Posted: 2025-09-02 23:14:25
The tech has received complaints from residents and will return tomorrow morning. The ETR will be revised once back on-site.
Posted: 2025-09-03 06:29:49
The technician is back onsite with an Elevated Work Platform (EWP) to replace the Line Power Inserter (LPI).
Posted: 2025-09-03 07:40:32
Your service outage has been resolved.