Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#18856: Unplanned Outage - NBN - MOUNT COLAH,NSW-2079
Started:
01/09/2025 10:20pm
Estimated Resolution:
02/09/2025 12:30pm
Type:
unscheduled
Posted: 2025-09-01 22:30:59
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-09-02 07:30:22
Upon arrival, the technician will investigate a recurring fault where there is an intermittent loss of connectivity to the network equipment.
Posted: 2025-09-02 09:52:30
The estimated service restoration is now 2025-09-02 00:30:00
Posted: 2025-09-02 09:57:35
The technician has arrived onsite. Progress updates will be provided.
Posted: 2025-09-02 10:43:18
Your service outage has been resolved.
Posted: 2025-09-02 10:43:19
The estimated service restoration is now 2025-09-02 02:30:00
Posted: 2025-09-02 10:48:21
An emergency planned change will be put into effect to manage any further customer impact while techs are undergoing restoration activities. RSPs who have additional customers impacted will be able to view the details of the emergency planned outage on Service Portal under Change Management CRQ000009102316.