Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#18788: Unplanned Outage - NBN - HEIDELBERG HEIGHTS,VIC-3081
Started:
01/09/2025 10:19am
Estimated Resolution:
01/09/2025 8:29pm
Type:
unscheduled
Posted: 2025-09-01 10:38:18
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-09-01 11:44:12
Remote troubleshooting activities have failed in resolving this issue. A technician has been engaged to attend site and further investigate. Current ETA for the technician is 4:30pm. Further updates will be advised when available.
Posted: 2025-09-01 15:57:17
The field technician has revised the estimated arrival time to 01/09/2025 by 17:00
Posted: 2025-09-01 16:53:08
The estimated service restoration is now 2025-09-01 10:00:00
Posted: 2025-09-01 17:03:15
nbn can confirm the assigned technician is now on-site. Further updates will be communicated as progress reports from the field are received. The ETR has been set to 20:00
Posted: 2025-09-01 19:59:31
The estimated service restoration is now 2025-09-01 12:30:00
Posted: 2025-09-01 20:29:47
Your service outage has been resolved.