Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#17698: Unplanned Outage - NBN - Kalbarri, WA 6536
Started:
22/08/2025 12:05pm
Estimated Resolution:
02/09/2025 8:02pm
Type:
unscheduled
Posted: 2025-08-22 12:31:22
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-08-22 18:06:11
The field technician is estimated to arrive to the impacted site by 22/08/2025 by 20:00
Posted: 2025-08-22 20:17:17
The field technician has revised the estimated arrival time to 22/08/2025 by 22:00
Posted: 2025-08-22 22:13:33
The estimated service restoration is now 2025-08-22 13:30:00
Posted: 2025-08-22 22:18:35
The technician is on site and investigating the loss of service. Updates will be provided as progress reports are received from Field Services.
Posted: 2025-08-22 23:38:58
The estimated service restoration is now 2025-08-23 02:00:00
Posted: 2025-08-22 23:44:00
The technician has identified damaged cable joints and will reattend the site in the morning to complete service restoration.
Posted: 2025-08-23 10:17:20
The technician has found the site is a construction area with a house being demolished. Further updates will be communicated when available.
Posted: 2025-08-23 12:58:14
The technician has reported that access to the site is currently restricted due to ongoing demolition work and asbestos removal. These activities are expected to continue until Monday morning. The technician will reattend Monday afternoon.
Posted: 2025-08-23 17:04:28
The estimated service restoration is now 2025-08-25 02:00:00
Posted: 2025-08-25 10:22:13
nbn are sourcing an update from Field Services. nbn would like confirmation that asbestos has been removed and works can occur on-site. nbn will provide an update when more info becomes available.
Posted: 2025-08-25 11:48:56
Field Services are awaiting an assessor to attend the site to confirm all asbestos has been removed and it is safe for the techs to work. There is currently no ETA for the assessor.
Posted: 2025-08-25 12:19:24
The estimated service restoration is now 2025-08-26 02:00:00
Posted: 2025-08-25 18:20:07
nbn is following up with the asbestos assessor for an ETA. Further details will be provided when it is available.
Posted: 2025-08-26 07:26:23
The estimated service restoration is now 2025-08-26 08:00:00
Posted: 2025-08-26 10:48:53
The estimated service restoration is now 2025-08-31 02:00:00
Posted: 2025-08-26 10:48:54
The site is currently being demolished, and access will not be available for a further five days minimum.
Posted: 2025-08-26 17:30:00
The field supervisor advises there is asbestos being removed this week and building side of things will be completed by next Friday/Saturday (5th/6th of September). The technician should be allowed onsite from Monday 8th of September. If works progress quicker, the site manager will notify the technician.
Posted: 2025-08-27 11:45:50
The estimated service restoration is now 2025-09-01 11:00:00
Posted: 2025-08-27 15:17:23
The estimated service restoration is now 2025-09-08 11:00:00
Posted: 2025-09-02 15:06:51
The estimated service restoration is now 2025-09-09 11:00:00
Posted: 2025-09-02 15:06:51
nbn has been giving approval to enter the site. A technician is heading out today and expects the work to be completed by tomorrow.
Posted: 2025-09-02 20:02:25
Your service outage has been resolved.