Network Status

Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.

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Incident Details

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#15976: Unplanned outage - NBN - BALLAJURA, WA
Started:
08/08/2025 2:24pm
Estimated Resolution:
01/09/2025 12:30pm
Type:
unscheduled
Posted: 2025-08-14 15:00:01
Total Impacted service(s)-9
AVC400053601519 listed under CVC000000656088
AVC400055509841 listed under CVC000000656088
AVC400053601981 listed under CVC000000656088
AVC400055509737 listed under CVC000000656088
AVC400051626724 listed under CVC000000656088
AVC400041458262 listed under CVC000000656088
AVC400053344499 listed under CVC000000656088
AVC400054658498 listed under CVC000000656088
AVC400044119550 listed under CVC000000656088
Posted: 2025-08-14 15:00:04
The field technician is now on-site to commence restoration activities. Customers may experience a loss of connectivity at this time. Due to the nature of this work, one or more network elements may need to be repaired, and this may also disconnect the network upstream affecting additional customers
Posted: 2025-08-17 00:13:23
The estimated service restoration is now 2025-08-18 11:30:00
Posted: 2025-08-17 16:36:39
The estimated service restoration is now 2025-08-18 05:30:00
Posted: 2025-08-17 16:41:49
The estimated time of restoration has been updated to 18/08/2025 by 15:30
Posted: 2025-08-18 16:44:02
The attending technician undertaking optimisation activities has identified a fault from one or more end-user premises that is causing interference on the network for the neighbouring sites. nbn has requested the end-users make an appointment for a technician to attend and resolve the fault in their premises. The Estimated Time of Restoration (ETR) will be revised upon return of the technician. The returning technician will only be carrying out work on premises causing the interference and will not affect the neighboring premises.
Posted: 2025-09-01 09:52:46
The estimated service restoration is now 2025-09-01 02:30:00
Posted: 2025-09-01 09:52:46
The field technician is now on-site to commence restoration activities. Customers may experience a loss of connectivity at this time. Due to the nature of this work, one or more network elements may need to be repaired, and this may also disconnect the network upstream affecting additional customers