Network Status

Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.

For any further information or support call us on 1300 566 673.

Incident Details

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#10620: Unplanned Outage | NBN | Broadbeach Waters, QLD
Started:
10/04/2025 9:45pm
Estimated Resolution:
No ETR
Type:
unscheduled
Posted: 2025-04-11 09:50:15
We wish to advise that there is currently an unplanned outage for NBN services in the suburb of Broadbeach Waters and its surrounds.

Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.

We apologise for any inconvenience that this may cause.
Posted: 2025-04-11 09:50:50
We wish to advise that the nbn has requested a field technician to attend the site and investigate a suspected issue with a faulty network device. An ETA of 14:00 AEST has been advised.

This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2025-04-11 16:22:39
We wish to advise that a technician has been engaged to attend the site. The ETA will be published when it becomes available.

This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2025-04-11 16:43:59
We wish to advise that the technician replaced the transmitter, however services are still offline. Further investigations are ongoing.

This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.